Can I return my item for an exchange?
We are happy to refund unwanted items that are returned to us within 21 days, provided they are in perfect condition. Please send the items to the address below and enclose a note quoting your order number and specifying, with as much detail as possible, which items you require in exchange. Please call us on +44(0)1422 845353 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it if you have any questions regarding the return process. Calls made from a BT Landline will usually be charged at a standard local rate. Calls from a mobile and other providers will incur a charge with rates varying dependent on the provider.
The Book Case
29 Market Street
Hebden Bridge
West Yorkshire
HX7 6EU (UK)
Tel: +44(0)1422 845353
Email:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
For the return of high-value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.
You can also return unwanted or faulty items at our shop at 29 Market Street, Hebden Bridge, West Yorkshire UK. Unfortunately we can't exchange unwanted/faulty items in store, only give you a refund (providing you bring your despatch note that accompanied your delivery and the unwanted item is in pristine condition). We hope to be able to offer exchanges for online purchases in the near future.
How can I return an incorrect, faulty or damaged item?
UK customers
Should you receive any items that you did not order, or that prove to be faulty, please call us on +44(0)1422 845353 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it to obtain information on how to to return. Calls made from a BT Landline will usually be charged at a standard local rate. Calls from a mobile and other providers will incur a charge with rates varying dependant on the provider.
You can also return faulty or unwanted items to our shop at 29 Market Street, Hebden Bridge, West Yorkshire UK, but unfortunately we can't exchange items in store, only give you a refund (providing you bring your despatch note that accompanied your delivery and the unwanted item is in pristine condition). We hope to be able to offer exchanges for online in the near future.
Overseas customers
Please call us on +44(0)1422 845353 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to obtain information on how to return items.
